How can I return my order / a product?Updated 2 years ago

Returns can be announced within 30 days after arrival of the package without giving reasons.

Feel free to hand in your request in our Return & Exchange Portal.

Upon receipt of your return you will be refunded the full amount of your order (purchase price including shipping costs from GORNATION to you). The customer has to cover the costs for shipping the return. If you have to return an item because it was delivered defective or faulty, we will check this in each individual case and refund the costs for the return.

The return shipment should be sent with tracking, so that you can prove that you have sent a package to us. In this case, GORNATION takes the risk of the return shipment, without tracking, the risk lies with the customer.

Already used, worn or washed items will not be accepted for exchange or return. The invoice amount will always be refunded to the same means of payment with which the order was made.